panaxGo Lab Limited (referred to as "we", "our", and "us") understands and respects your desire to maintain your privacy. It is our priority to maintain your privacy in all of your dealings with us, including through your use of the panaxGo move-to-earn app ("App").
To provide our services, the App facilitates the following core functions which require data interaction:
We are headquartered in the British Virgin Islands (BVI). This Privacy Policy is intended to explain how we collect, use, and protect your personal information in accordance with global data protection standards, including the BVI Data Protection Act 2021.
This Privacy Policy covers your identifiable personal information.
General Information: Common examples include your name, username, password, IP address, unique device identifiers, gender, address, telephone number, email, date of birth, payment details, and Digital Wallet details.
M2E Specific Information: We also collect information about your location and physical movements (step-count, GPS/Cell-ID location, etc.) in order for the App to function properly and to monitor and verify forms of eligible movement. You may turn location monitoring on and off using your device settings; however, if you disable this functionality, we will not be able to collect movement data, which will prevent tracking and/or conversion of your movement into rewards.
We may collect personal information in the following ways:
Information you give us: By creating an account, linking social media, granting consent to access your device's microphone/camera/photo albums, or contacting our customer support.
Information collected automatically: Technical information including your IP address, browser type and version, operating system, time and date of access, duration of use, and user activity logs.
Sensitive Information: We will only collect sensitive information (e.g., health or biometric data) with your explicit consent and where reasonably necessary for the provision of our services.
We may use your personal information for purposes including:
We generally do not disclose your personal information to third parties, except in the following circumstances:
As required by law: To comply with any legal or regulatory obligations, including the Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
Service Providers: To our external service providers, such as cloud hosting, data analysis, payment processors, and advertising networks, on a strict confidential basis.
Business Transfers: If we buy, sell, or merge any business or assets, your information may be disclosed to the prospective buyer or seller.
Security: We maintain commercially reasonable technical, administrative, and physical security measures to protect your information. Cryptographic protocols protect your digital wallet and financial data during transmission.
Cross-Border Transfers: Because we utilize global IT services and cloud platforms, your personal information may be stored or transferred outside your country of residence, including to the British Virgin Islands and other locations. By using our services, you consent to this transfer.
Retention: We will keep your information only as long as reasonably necessary to fulfill the purposes for which it was originally collected, after which it will be safely deleted.
Our App and website use "cookies" to remember who you are, verify transactions, and deliver a better and more customized service. If you disable cookies, you may not be able to fully use some of our services.
You have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also opt-out of receiving marketing correspondence. To exercise your rights or if you have any privacy-related complaints, please contact us at:
Email: [email protected]
If you are a resident of the European Economic Area (EEA) or the UK, we recognize your rights under the General Data Protection Regulation (GDPR). These include:
This Privacy Policy was last updated in April, 2026. We reserve the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this page to ensure you are aware of any updates.